Fifty-two percent of respondents to a survey said they found their company’s efforts to be empathetic towards employees are dishonest. This suggests that while managers and leaders are trying, many of them may be going about it wrong. For first-time managers, who are new to overseeing people, this situation can be extra tricky. Here’s what you can do: Actively listen and be curious: Show people that you are fully present by leaning in, keeping your arms uncrossed, and nodding along when appropriate. Listen with the intention of trying to understand by placing yourself inside their shoes — not the intention of formulating the quickest response. The key to empathy is trying to really hear the meaning of their words. Know that you don’t have to have all the answers. Employees aren’t always looking for solutions to personal or emotional challenges. Solving problems quickly and thoughtfully is likely what got you promoted into your current role. But when it comes to people, you need to take