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    The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care./>

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    • @jayparkinson We often focus on tech in #health #innovation but people and process are the other 2 legs of the stool. @BerylInstitute new vision/roadmap to transform the health #experience fits into existing models https://t.co/v9GOVnpi5B https://t.co/VWa8GgYhv8