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    How Caregivers Can Cope with Angry Patients and Capitalize on Digital Health Tools         Steve Prokesch, Senior Editor, HBR     As if fighting the pandemic itself isn’t enough of a trial, frontline health care workers are also dealing with a wave of angry, frustrated patients, their fuses shortened by the trials of…

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    From Maureen Hoch, Editor, HBR.org  |  January 29, 2021   So many stories of success, failure, and everything in between come down to leadership. At HBR, we’re always trying to understand how we develop as leaders: How can we be better? How can we guide others? And how do we hold those who are leading us accountable? …

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