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Mashup Score: 2
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves fast. This is inevitable; customers expect answers to their queries as quickly as possible, and it’s your responsibility to provide them. Even so, you need to take employee burnout seriously. In 2024, nearly half of organizations report prioritizing employee experience. Agent attrition remains a significant challenge
Source: Contact-Centres.comCategories: General Medicine News, General HCPsTweet
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Mashup Score: 1Contact Centres Have Increased Focus on Agent Experience - 2 year(s) ago
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience
Source: Contact-Centres.comCategories: Healthcare Professionals, Latest HeadlinesTweet-
A new int'l study by @Five9 finds that 9 out of 10 contact centres have increased focus on agent and #EX. 50% are focused on reducing agent/employee turnover and 44% on implementing #AI & #automation to assist agents. More via https://t.co/fkQtRwdUWk . https://t.co/tQE14fnSIg
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Mashup Score: 1The March Towards a Digital Customer Experience - 2 year(s) ago
The March Towards a Digital Customer Experience in the contact centre. A leader in cloud communications technology, Content Guru explains
Source: Contact-Centres.comCategories: Healthcare Professionals, Latest HeadlinesTweet-
56% of people around the world have stopped doing business with a company because of poor #CustomerService. Content Guru's @MHTMartin discusses #CXStrategy w/ @contactcentres: https://t.co/6dXzzdwOJq Discover cutting-edge solutions from @cgchirp: https://t.co/s6UNKWxE2K https://t.co/Qh0BsavZrR
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Customers expect answers fast, which means contact center agents have to be on their A-game. Ways to combat employee burnout in the #contactcenter: https://t.co/aTgPnRXPTR via @contactcentres @TPxComm