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Mashup Score: 23 Ways AI Can Improve Agent Engagement - 12 month(s) ago
This blog outlines three ways AI can improve agent engagement and overall performance.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet
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Mashup Score: 8Fireside Chat with Cisco and Upstream Works - 12 month(s) ago
Accelerate Enterprise Contact Center Innovation with Cisco and Upstream Works.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
Join online for a Fireside Chat to hear from Zack Taylor, @Cisco and Rob Mcdougall, @Upstream_Works, with host Jeff Palmer, @Upstream_Works, to discuss how enterprise contact centers can innovate and future-proof the agent experience. https://t.co/2AkVc3lmGN https://t.co/bt0AZXOUHc
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Mashup Score: 33 Reasons Some Contact Centers are Hesitant to Adopt AI - 1 year(s) ago
AI can play a pivotal role in the contact center, but some leaders are hesitant to adopt this new and ever-looking technology.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
AI can play a pivotal role in the contact center, but some leaders are hesitant to adopt this new and ever-looking technology: https://t.co/0zw37gaQDW From @Upstream_Works #AI #ContactCenter #AdoptAI #UpstreamWorks #AgentfirstDesktop https://t.co/BbVPjD7dEU
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Mashup Score: 3Upstream Works Video Engage Solution - 1 year(s) ago
Upstream Works Video Engage solution is available to assist your contact center agents and customers in remaining connected and engaged.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
Power smooth customer journeys and efficient agent experiences with the @Upstream_Works desktop, Smart Chat and Webex Video. Learn more and contact them to see it in action. https://t.co/oK4KQxk9sp #WebexVideo #WCC #WebexContactCenter #ContactCenter #WebexVideo #WebChat https://t.co/CHq7yivNKj
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Mashup Score: 0Omnichannel Contact Center and Customer Experience Solutions - 1 year(s) ago
Upstream Works provides enterprise-ready and agent-first omnichannel contact center desktop solutions that improve agent and customer experiences.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
It's an exciting day for the @Upstream_Works team! Watch this video from CRO Jeff Palmer to hear about the Spring Update! https://t.co/ujHJreIlCV https://t.co/mbzJwCApIr #agentfirstdesktop #AI #bots #ContactCenter #UpstreamWorks #CX #Webex #ciscowebex https://t.co/aUrXgM9mj6
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Mashup Score: 0Upstream Works 2023 CUSTOMER Magazine Product of the Year Award - 1 year(s) ago
Upstream Works omnichannel agent-first contact center desktop solutions recognized for Exceptional Innovation.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
“Upstream Works is focused on helping contact centers innovate and operationalize AI to simplify and streamline the agent desktop experience,” says Rob McDougall, CEO @Upstream_Works https://t.co/EqnKzRv8Q7 https://t.co/8MixUADFCn
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Mashup Score: 0Upstream Works Achieves SOC 2 Type II Designation - 1 year(s) ago
Upstream Works SOC 2 Type II certification confirms the company’s commitment to enterprise-level security and compliance.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
With SOC 2 Type II compliance, @Upstream_Works provides their customers with confidence in knowing that their data is managed with the highest standard of security and compliance. https://t.co/hDw03OH2nD #EnterpriseConnect https://t.co/seLV6or9DS
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Mashup Score: 3
Frost & Sullivan awarded Upstream Works with the 2023 North American Customer Value Leadership Award in contact center omnichannel agent engagement.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
RT @EvanKirstel: 🥇 Congrats! Frost & Sullivan 2023 Customer Value Leadership Award goes to @Upstream_Works https://t.co/W9yDGMISSm #ec23
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Mashup Score: 0
Frost & Sullivan awarded Upstream Works with the 2023 North American Customer Value Leadership Award in contact center omnichannel agent engagement.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
🥇 Congrats! Frost & Sullivan 2023 Customer Value Leadership Award goes to @Upstream_Works https://t.co/W9yDGMISSm #ec23
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Mashup Score: 12 Ways AI Can Mitigate Fraud in Contact Centers - 1 year(s) ago
Contact centers can have a difficult time staffing agents and adopting modern technology to help them provide better CX.
Source: Upstream WorksCategories: Healthcare Professionals, Latest HeadlinesTweet-
2 Ways AI Can Mitigate Fraud in Contact Centers https://t.co/p4J0XSRfMI #EC23 @Upstream_Works #CX #CCTR https://t.co/Cgk0xLLfUQ
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Agent engagement is a key success factor and CSAT driver in the contact center. Read this blog that outlines three ways AI can improve agent engagement and overall performance: https://t.co/UO8xWaaILK #Blog #ContactCenter #AgentEngagement #AgentExperience @Upstream_Works https://t.co/klSlr6s9RP