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Mashup Score: 1Contact center training and education | Call center services - 2 year(s) ago
Call center training and education – Take your call center – and your customer experiences – to new heights, with tailored training and education delivered by our experts
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet
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Mashup Score: 0Why it’s time for a CX spring cleaning: Top 6 focus areas to tidy and transform the customer experience | NICE - 2 year(s) ago
Take this opportunity to spruce up your customer experience strategy by looking at whether it’s measuring up to today’s consumer expectations.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
When we talk about spring cleaning, what we’re really talking about is the art of tidying and transforming. Start by focusing on these six focus areas with a #digitalfirst strategy for the entire customer experience via @NICELtd https://t.co/GeHuP4T8Zb #callcenter #CRO #CMO https://t.co/E9Ey2TWdp0
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Mashup Score: 0
Contact center call and screen recording software – NICE CXone Recording provides secure, full-featured call & screen recording for audio and digital channels to satisfy compliance & quality needs.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
- @NICELtd makes it easy to mitigate risk and meet #GDPR, #PCI and #HIPAA standards with #encryption, automated and on-demand masking, consent-based recording, extensive retention options, and key management. https://t.co/eIGZOWBja8 #contactcenter #callcenter #CRO #CMO #CSO https://t.co/dlYXt94Vfs
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Mashup Score: 0Chat Customer Service | Call Center Software - 2 year(s) ago
Chat customer service turns your website into an asset by enabling you to meet customers in their preferred channel for timely, hands-on support.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Bring your website alive. - Using one single interface for interaction handling, customer sentiment, data, and interaction history across channels turns every interaction into a “personal affair” via @NICELtd https://t.co/SpY27lOxoT #callcenter #contactcenter #CRO #CMO https://t.co/5rCjqhk7Ip
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Mashup Score: 1Getting started with self-service IVR and AI chatbots - 2 year(s) ago
Conversational AI virtual assistants interact with customers as naturally as a live agent would—on any channel 24/7, at unmatched scale.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Give your customers the power to answer questions and solve problems on their own. when they aren’t seeking agent support. Offer conversational #selfservice for frictionless engagements; from simple requests to complex conversations via @NICELtd https://t.co/QnU8sw0KzX #CMO #CRO https://t.co/PH9xcS5Zz8
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Mashup Score: 2Self Service Analytics - 2 year(s) ago
Self-Service Analytics automatically identifies friction points in self-service journeys so you can boost containment rates and CSAT.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Self-service reimagined. - Automatically identify friction points in #selfservice journeys so you can boost containment rates and #CSAT. Use to reduce customer effort and lower cost of service by increasing self-service containment via @NICELtd https://t.co/LfyR3eAkUR #CRO #CMO https://t.co/Cq9tDGzjsH
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Mashup Score: 2Robotic Process Automation - 2 year(s) ago
The NICE RPA software robots are installed on backend servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
The @NICELtd #RPA software #robots are installed on backend servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce to achieve #ROI targets everyday https://t.co/mI1pS9mNgW https://t.co/EtivQX0vi0
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Mashup Score: 1Self Service Analytics - 2 year(s) ago
Self-Service Analytics automatically identifies friction points in self-service journeys so you can boost containment rates and CSAT.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Self-service reimagined. - Automatically identify friction points in #selfservice journeys so you can boost containment rates and #CSAT. Use to reduce customer effort and lower cost of service by increasing self-service containment via @NICELtd https://t.co/LfyR3eAkUR #CRO #CMO https://t.co/I14lTnq1oV
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Mashup Score: 0How CX decision makers can collaborate to go the distance to cross the customer journey finish line first | NICE - 2 year(s) ago
In rowing, there’s a hard-to-define feeling called “swing” when near-perfect synchronization of the rowers’ motion occurs in the shell, enhancing the boat’s performance and speed. That’s exactly happens when CX decision-makers are in sync with improvement goals and moving forward together, achieving quantifiable benefits
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Learn how CX decision-makers can collaborate to go the distance to cross the customer journey finish line first. Technology leaders are in constant pursuit of stability, security, and innovative solutions to business challenges via @NICELtd https://t.co/9tAukjQJzM #ccaas #CRO
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Mashup Score: 0How CX decision makers can collaborate to go the distance to cross the customer journey finish line first | NICE - 2 year(s) ago
In rowing, there’s a hard-to-define feeling called “swing” when near-perfect synchronization of the rowers’ motion occurs in the shell, enhancing the boat’s performance and speed. That’s exactly happens when CX decision-makers are in sync with improvement goals and moving forward together, achieving quantifiable benefits
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Learn how CX decision-makers can collaborate to go the distance to cross the customer journey finish line first. Technology leaders are in constant pursuit of stability, security, and innovative solutions to business challenges via @NICELtd https://t.co/9tAukjQJzM #ccaas https://t.co/lQJSB2wKfD
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Training and education for all the ways you work via @NICELtd - All of their training is taught by #contactcenter experts. It’s designed for everyone on your team and all the different ways they prefer to learn. https://t.co/44i9INREWT #callcenter #CRO #CMO #training #edu https://t.co/wptdEudYwe