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Mashup Score: 0
Every agent interaction using the Enlighten AI for Customer Satisfaction was analyzed for their soft-skill behaviors at three large enterprise customers.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet
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Mashup Score: 0Contact center leaders address why AI and agent soft skills are crucial to winning CX - 1 year(s) ago
NICE conducted a survey of 400 contact center leaders with the purpose of gaining a better understanding of the challenges companies face in evaluating their agents’ performance to improve the customer experience, as well as their plans for adopting artificial intelligence (AI) in the future.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Contact center leaders address why AI and agent soft skills are crucial to winning CX https://t.co/RAv2YI8ywh #NICEi23 @NICELtd https://t.co/1nwG3LRqOI
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Mashup Score: 0
Well known and beloved worldwide, the Walt Disney Company provides a full digital streaming experience on four separate platforms: Disney+, Hulu, ESPN+ and Star+.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Disney Streaming Brings Four Major Brands Together with NICE CXone https://t.co/4pnx8wQUMF #NICEi23 https://t.co/iQ0rCLvoNX
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Mashup Score: 2ChatGPT created this webinar – it’s possible | NICE - 1 year(s) ago
AI is evolving so quickly now, that an idea like this isn’t all that far-fetched. 2023 is being touted as The Year of AI, and ChatGPT has captured the public’s attention in ways few tech trends have done before.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
ChatGPT created this webinar – it’s possible! https://t.co/JzRfMRbzxs #NICEi23 #CX https://t.co/B2sD3gw3G5
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Mashup Score: 0Why Contacts That Span Intervals Must Be Decomposed Into Activity-Based Work History | NICE - 1 year(s) ago
The increase in digital channels means contact centers are handling more contacts, both synchronous and asynchronous, that have a lifespan longer than the planning interval.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Why Contacts That Span Intervals Must Be Decomposed Into Activity-Based Work History | @NICELtd https://t.co/JL8Jp6UMx4 #NICEi23 https://t.co/C7Nm5PNedt
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Mashup Score: 0
It’s human instinct to assume the people you interact with are similar to yourself regarding abilities, life experiences, etc. However, customer service agents must serve all customers, even those who have different circumstances and needs in ways an agent might not fully understand.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Tips to help you deliver empathetic service to customers with disabilities https://t.co/6BNQA9i8Tj #NICEi23 https://t.co/yLCb2LZzNR
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Mashup Score: 0NICE Robotic Process Automation & Artificial Intelligence (AI) contact center solutions | NICE - 1 year(s) ago
NICE Robotic Process Automation and AI contact center solutions simplify service delivery for faster resolution of customer issues and reduced costs.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
The Data Divide That Separates Companies into the Thriving and the Merely Surviving https://t.co/jLME0qsNlM #NICEi23 https://t.co/UgNyTOwb1C
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Mashup Score: 0NICE Robotic Process Automation & Artificial Intelligence (AI) contact center solutions - 1 year(s) ago
NICE Robotic Process Automation and AI contact center solutions simplify service delivery for faster resolution of customer issues and reduced costs.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
An all-inclusive automation package including all the components needed to succeed with RPA, at scale. https://t.co/1XbiSGvS5J #NICEi23 https://t.co/p15Q2xw3qo
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Mashup Score: 0Customer experience software - 1 year(s) ago
Customer Experience Software – NICE CXone delivers CXI: seamless experiences across the entire customer journey for the contact center – and beyond.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
"Our commitment to #customerexperiences has earned the trust of over 620,000 agents worldwide. Here’s what some of them say about us" https://t.co/28jtAImdzI @NICELtd #NICEi23 https://t.co/9Chy3y3HOr
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Mashup Score: 0NICE Robotic Process Automation & Artificial Intelligence (AI) contact center solutions | NICE - 1 year(s) ago
NICE Robotic Process Automation and AI contact center solutions simplify service delivery for faster resolution of customer issues and reduced costs.
Source: NICECategories: Healthcare Professionals, Latest HeadlinesTweet-
Automation Benefits Employees, Customers, and the Bottom Line https://t.co/jLME0qsNlM #NICEi23 https://t.co/hpC9D9Lqjy
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Enlighten AI for Customer Satisfaction: Proven Results on the Power of Behavior https://t.co/yQIBYMozeF @NICELtd #NICEi23