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    PURPOSE The experience-based design approach using patient-guided tours (PGT) has been suggested as an effective way to understand the patient experience and may better allow the patient to recall thoughts and feelings. The objective of this study was to assess how patients with a disability perceive the effectiveness of PGTs for understanding their experiences of receiving primary health…

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    • Clinicians looking to improve patient experiences are shifting away from trad’l feedback tools to more participatory approaches like patient-guided facility tours. A new study sheds light on how patients w/ disabilities perceive the approach. https://t.co/EBQpiGoJ7p https://t.co/0fWjKCHO97