Automating Customer Service & Employee Tasks for Better CX
A key issue arises from not connecting the dots between automating employee tasks and its ultimate impact on customer satisfaction.
A key issue arises from not connecting the dots between automating employee tasks and its ultimate impact on customer satisfaction.
The 210-foot-long bridge across a busy freeway in Los Angeles County is expected to be finished in 2025
A veteran NASA scientist says his company has tested a propellantless propulsion drive technology that produced one Earth gravity of thrust.
More than 30 people have been killed and 60 are missing in the southern state of Rio Grande do Sul.
DARPA has finally unveiled more of its mysterious Manta Ray robotic sub, with impressive new images of the prototype Uncrewed Underwater Vehicle (UUV) undergoing its…
The definition of “safe sex” has broadened to include STI prevention, avoiding unintended pregnancies and psychologically safe practices for everyone. A primary care physician and…
RAND researchers have analyzed the Patient Protection and Affordable Care Act—the sweeping health care reform sometimes known as “Obamacare”—from many different angles. Here’s what they’ve…
A 98-year-old woman in Ukraine has escaped Russian-occupied territory by walking almost 10 kilometers (6 miles) alone, wearing a pair of slippers and supported by…
In a first-ever human clinical trial, an mRNA cancer vaccine quickly reprograms the immune system to attack glioblastoma.
New research led by academics at Royal Holloway, University of London, published in Developmental Science, suggests that children and adolescents remain excited by learning new…
The integration of AI in systems like the NHS could bring a new era in patient diagnoses and care called ‘deep medicine.’