John Launer: Losing touch with NHS reality
A wonderfully absurdist NHS fantasy has been doing the rounds on social media. It stemmed from a case vignette in a government document, Reforming Elective Care for Patients ,1 in a text box illustrating how patients can be empowered by accessing their results on the NHS App. I’m a great fan of patient empowerment and have nothing against the NHS App. But the illustrative story (which has since been removed) was so hilarious that it deserves to be widely shared. The heroine of the story is Sarah, a patient with sinus pain and hearing loss who goes to her GP surgery and sees a …
