We’re all in this together: how COVID-19 revealed the co-construction of mindful organising and organisational reliability
The pursuit of highly reliable performance has been a priority of patient safety policy-makers, practitioners and researchers alike for the past two decades. Aside from narrow examples of sustained reliability (eg, central-line bloodstream infections in the USA1), it has largely been elusive despite considerable effort.2 Prior work has argued that high reliability remains difficult and fragile…
