Intelligent triage: improving outpatient efficiency

Background Improving outpatient (OP) efficiency and service structure is of paramount importance as the NHS seeks to manage ever increasing demand in the wake of the COVID-19 pandemic. As we re-establish services and attempt to clear the backlog, new ways of managing current workload, in addition to future referrals, need to be considered. Recent Getting it Right First Time (GIRFT) reports…

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